Due to the unique nature of a personalised product we do not accept returns or exchanges.
Due to hygienic reasons we do not accept returns of earrings. If you receive a faulty item, please check our guarantee options. 

Sale Items Are Final and Non-Returnable.

Smilla Brav wants to ensure your complete satisfaction. If you want to exchange or return your unworn, original packed item, simply return it to us within 14 days of receipt.

Please be aware that every piece is handmade and unique. The item you receive may be slightly different from the one in the pictures. But main characteristics will be the same. 

To obtain a return authorisation, please mail us at support@smillabrav.com with a
brief explanation of your return or exchange.

Be sure to include the receipt with your order number written on it. We speak English and German.

Ship the package to the address below:

Smilla Brav

Kettengasse 17

69117 Heidelberg

Germany

Sale items are considered final sale and are not eligible for return.

Outside the EU, custom duties and sales taxes are non-refundable on both refunds and exchanges.

Please make sure all necessary documents are filled out correctly when returning items from outside the EU. If customs documents are incomplete or incorrect and the return does not make it through customs, Smilla Brav cannot be held responsible and the return will be marked as not returned.

International shipping has a high environmental impact — please consider returning only if you are truly unsatisfied with your purchase.