Returns
Return Policy for Personalised Jewelry and Earrings
Due to the unique nature of a personalised product we do not accept returns or exchanges.
Due to hygienic reasons we do not accept returns of earrings. If you receive a faulty item,
please check our guarantee options.
Due to hygienic reasons we do not accept returns of earrings. If you receive a faulty item,
please check our guarantee options.
Return Policy
Smilla Brav wants to ensure your complete satisfaction. If you want to exchange or return your unworn,
original packed item, simply return it to us within 14 days of receipt.
original packed item, simply return it to us within 14 days of receipt.
Please be aware that every piece is handmade and unique. The item you receive may be slightly
different from the one in the pictures. But main characteristics will be the same.
different from the one in the pictures. But main characteristics will be the same.
To obtain a return authorisation, please mail us at support@smillabrav.com with a
brief explanation of your return or exchange.
Be sure to include the receipt with your order number written on it. We speak English and German.
Ship the package to the address below:
Smilla BravKettengasse 17
69117 Heidelberg
Germany
Please be aware that we don't accept earrings or worn or personalised items.
Smilla Brav is not responsible for items lost or damaged in transit.
Shipping costs of returned items will only be refunded when the return
is a result of an internal error of Smilla Brav.
Outside the EU, custom duties and sales taxes are non-refundable on both refunds and exchanges.