Pearl Necklace Duck Family
Our Duck Family necklace is made of gold-plated stainless steel, ceramic duck beads and freshwater pearls.
Every piece is unique. They are made by hand in Germany.
It comes in a beautiful Smilla Brav jewellery box.
Due to the unique nature of the stones, every piece is different and the sizes may vary.
All orders placed Monday-Friday (excluding holidays) will be processed within 48-72 hours.
Deliveries are sent from our atelier in Heidelberg, Germany, via German Postal
Services (Deutsche Post), UPS or DHL Express.
We offer free shipping worldwide for all orders above 175€.
For all other shipments following rates are applicable:
Germany
Standart Shipment (6-12 days): 5.00€
DHL Paket (2-6 days) : 6.00 €
Europe
Standart Shipment (6-15 days): 9.50€
DHL Express / UPS (3-15 days): 20.00€
Worldwide
Standart Shipment ( 7-45 days): 10.00€
DHL Express / UPS ( 2-15 days): 28.00€
For urgent shipments please prefer the Express Shipping option.
We do not guarantee for all items to be shipped via Express due to the unique, handmade manufacture process.
Please ensure your shipping address is correct as we cannot reroute packages
after they have been shipped. The buyer is responsible for any import duties and
clearance fees (where applicable). We are not able to deliver to P.O.Boxes.
Please make sure to choose the shipping option that fits your schedule.
We charge for orders delivered on time - but not accepted and returned - a procession fee of 10.00€.
Return Policy for Personalised Jewelry and Earrings
Due to the unique nature of a
personalised product we do not accept returns or exchanges. Due to hygienic reasons we
do not accept returns of earrings. If you receive a faulty item,
please check our guarantee options.
Return Policy
Smilla Brav wants to ensure your complete satisfaction. If you want to exchange or return your unworn,
original packed item, simply return it to us within 14 days of receipt.
Please be aware that every piece is handmade and unique. The item you receive may be slightly
different from the one in the pictures. But main characteristics will be the same.
To obtain a return authorisation (RA#), please mail us at support@smillabrav.com with a
brief explanation of your return or exchange.
Be sure to include the receipt with your order number written on it. We speak English and German.
Ship the package to the address below:
Smilla Brav
Kettengasse 17
69117 Heidelberg
Germany
Please be aware that we don't accept earrings or worn or personalised items.
Smilla Brav is not responsible for items lost or damaged in transit.
Shipping costs of returned items will only be refunded when the return
is a result of an internal error of Smilla Brav.
After each use gently wipe your jewellery with a soft cloth and store it in the
original Smilla Brav jewellery box or dust bag. Always protect it from sharp blows, scratching,
chemicals, sunlight and heat/cold.
Keep silver in a dark, cool and dry place. Salt water, detergents, harsh chemicals
such as chlorine bleach, hairspray, perfume and perspiration can cause damage and discolouration.
We use a lot of vintage and reused components in our designs,
please make sure to use and store your jewellery according to the care instructions.
